November 2- 6, 2009
Theme: ASK. LISTEN.TALK
November 4 Media Event on Critical Incident and Disclosure
A media event was hosted in Winnipeg at the Brodie Centre Atrium, University of Manitoba, in collaboration with The Minister of Health, The Regional Health Authorities of Manitoba, the Canadian Patient Safety Institute and the Manitoba Institute for Patient Safety. This CPSW event was held to launch new resources on Critical Incident and Disclosure to help patients and families know what to expect if a critical incident occurs. Over 50 people were in attendance at this event.
These new patient, family and staff education and support resources were developed by the Manitoba Institute for Patient Safety, in partnership with the Regional Health Authorities of Manitoba and Manitoba Health and Healthy Living. These resources, including posters and pamphlets, explain the patient’s right to be informed if they are involved in a critical incident and the role of the healthcare system in sharing information.
“These resources stress the importance of sharing information about critical incidents with patients and families and supporting them as they access further healthcare services,” said Laurie Thompson, Manitoba Institute for Patient Safety Executive Director. “We want to encourage healthcare providers to use these resources to guide how they share information and support their patients.”
These Disclosure resources are available on the MIPS website. Go to MIPS Initiatives - Critical Incident and Disclosure Resources to view.
Quick Links
| CPSW Planners’ Guide | Order Form | Placemats | Tent Cards | CPSI/MIPS Generic Radio PSA |
| Question & Answer Backgrounder | Menu of Patient Safety Questions | Links to Tools | Public Service Announcements | |
CPSW Planners’ Guide
This guide is designed to provide busy health care providers with ideas on potential Canadian Patient Safety Week activities to do and resources available.
Click here to download the file.
CPSW participants are invited to complete the Order Form (Word format) and either email to admin@mbips.ca
or fax to (204) 779-6477 by Wednesday, September 25, 2009.
Click here to download the form.
Click here to download the high resolution bilingual (French on one side and English on the other.) placemats.
There are Word versions of the placemats with a text box that allows insertion of text for patient safety champions who wish to use this resource but add their own patient safety tips. Click here for the English version and click here for the French version.
Organizations can print their own quantities. These placemats can be used on patient hospital trays, in hospital cafeterias and in restaurants willing to promote the week in their communities. The placemats could be handed out at displays and visitors to the display asked to write down their questions and comments. These completed placemats could be displayed in busy people traffic areas in healthcare facilities to increase awareness and dialogue around patient safety.
Tent cards will be provided to all providers formally registered as leaders for CPSW with the Canadian Patient Safety Institute (CPSI).
These tent cards will be mailed directly from CPSI to registered leaders.
If you have not registered, please go to www.asklistentalk.ca and register now.
Click the respective radio ads to hear the message.
Question & Answer Backgrounder
Q1: What is Canadian Patient Safety Week (CPSW)?
A1: Canadian Patient Safety Week is Canada’s only national campaign to raise awareness of patient safety and related programs and initiatives. The week was founded in 2005 and is now an annual event to keep the issue of patient safety foremost in the minds of Canadians. It is sponsored by the Canadian Patient Safety Institute as part of its national mandate to build and advance a safer healthcare system for Canadians.
Q2: When does CPSW 2009 occur?
A2: CPSW occurs from November 2-6.
Q3: What is the theme of CPSW 2009?
A3: The theme of 2009 CPSW is “Ask. Listen. Talk. Good healthcare starts with good communication.
Ask questions.
Listen to answers.
Talk about any concerns.
Q4: What are the goals of CPSW?
A4: The goals of CPSW are to:
- Share information about best safety practices.
- Highlight patient safety champions at work and in the community.
- Recognize successful patient safety programs and ideas.
Q5: Who are the intended audiences?
A5: The message: Ask. Listen. Talk. is aimed at everyone. All of us have a responsibility to promote patient safety in our work settings, in our communities and with the public in general to make sure Canadians grasp the importance of patient safety and their role in it.
Q6: How can you help?
Q6: Everyone has a role to play in improving communication around patient safety. You can:
- Encourage patients to ask more questions.
- Listen to make sure patients and their families understand what is said.
- Talk with co-workers about patient safety issues.
- Get co-workers interested and involved in patient safety.
- Become a patient safety promoter/advocate.
- Lead by example and practise sharing knowledge.
- Visit the www.mbips.ca and the www.asklistentalk.ca websites and use the tools and information posted online.
- Host a CPSW event. See the Manitoba Institute for Patient Safety’s CPSW Planners’ Guide for suggestions of potential activities and related resources.
- Include patient safety discussions at staff meetings.
- Use CPSW and It’s Safe to Ask posters all year round to reinforce patient safety messages.
Q7: What are the facts on patient safety in Canada?
A7: Did you know…
- 185,000 patients (or 7.5% of Canadians) admitted to hospital experience adverse events.*
- 70,000 (or 37%) admissions are considered highly preventable.*
- The rate of adverse events in other countries ranges from 2.9-16.6 %.*
- The most common types of adverse events are:
- Events related to surgical procedures (34%).*
- Medication or fluid-related events (24%).*
- The Canadian Institute for Health Information (CIHI) says:
- One in 9 patients receives the wrong medication or wrong dose.
- One in 9 adults contracts infection in hospital.
- There are more deaths after experiencing adverse events in hospital than deaths from breast cancer, motor vehicle and HIV combined.
* (Source: Baker & Norton Study. Adverse Events in Canadian Hospitals. 2004.)
To download the Questions & Answers in MS WORD format, click here.
Menu of Patient Safety Questions
CPSW participants may wish to review the menu of possible questions to ask when hosting a draw or providing giveaways.
Click here to download the file.
Canadian Patient Safety Institute website
Click here to be directed to the CPSW website
The It’s Safe to Ask Medication Card is for people to record medications. The purpose of the card is to
- promote patient safety through safe use of medications,
- encourage people to ask questions about their medications, and
- help healthcare providers and emergency responders know patients’ current medications
Click here to learn more.
Click here to download the poster.
It’s Safe to Ask (ISTA) Brochures, posters and audios.
The brochures and posters are available in 15 languages.
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It’s Safe to Ask audio announcement (available in 9 different languages) |
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| Amharic | Arabic | Chinese | Cree | Eritrean |
| English | French | German | Korean | Ojibway |
| Oji-Cree | Punjabi | Russian | Spanish | Tagalog |
To learn more visit the It’s Safe to Ask website.
Brandon Regional Health Authority’s “Room of Horrors” Activity
Click here to download the PDF file and click here to download the Word file.
Events Form
Click here to complete the CPSW Events Form.
Please send the completed form to dwhite@mbips.ca.
We greatly appreciate hearing from all our enthusiastic CPSW participants! We will create a photo gallery of CPSW photos sent to us
Congratulations to all participants for your commitment to Canadian Patient Safety Week!
Canadian Patient Safety Week Project Partners
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